Terms of Service

1. The service

WizMetrix is a web application for building and distributing surveys, collecting and analyzing responses, and creating training courses with graded quizzes for learners. Features vary by plan as described on the pricing page and in the product. We may add, change or remove features over time, and we will give reasonable notice of changes that materially reduce the service you pay for.

2. Accounts

• You must provide accurate information and keep your credentials confidential. You are responsible for all activity under your account and for the people you invite to your workspace.
• The person who creates an organization is its Owner. Owners control billing and team membership and may transfer those responsibilities only by contacting support.
• Learners you enroll in training are not account holders. They access training through personal links and one-time sign-in links that you send on your organization's behalf.

3. Plans, billing and cancellation

• The Free plan is available at no charge, with the limits shown in the product.
• Paid plans are billed monthly in advance on the same calendar day you subscribed, through WizPay. Card details are collected by WizPay's hosted payment form and processed by Payroc. We do not store card numbers.
• Monthly usage limits (responses, emails, AI requests) reset at the start of each calendar month. When a limit is reached, the related feature pauses until the next month or until you upgrade.
• You may switch between paid plans at any time from Billing. The new plan's features and limits take effect immediately, and WizPay adjusts your billing accordingly.
• You may cancel at any time from Billing. Your paid plan stays active until the end of the current billing period, after which your workspace reverts to the Free plan. Your data is kept, but features and limits above the Free plan stop being available until you subscribe again.
• Fees are non-refundable except where required by law. We may change prices with at least 30 days' notice by email, effective at your next renewal.
• If a payment fails and is not resolved after our reminders, we may downgrade the workspace to the Free plan.

4. Your content

• You own the surveys, training, media, contacts, responses and results you create or collect through WizMetrix ("Customer Content").
• You grant WizPro Software a limited license to host, store, process, transmit and display Customer Content solely to provide and support the service.
• You are responsible for Customer Content and for having the rights to use it, including any images, video, audio or documents you upload. Stock photos found through the slide builder are subject to the license terms of the provider that supplies them.
• You can export survey results and training records from the product at any time on plans that include export.

5. Your responsibilities to respondents and learners

You decide what questions to ask and whom to contact. You agree to:

• Provide any privacy notice and obtain any consent that applicable law requires before collecting information from respondents or learners, including rules that apply to minors.
• Send email campaigns and training invitations only to people you have a lawful basis to contact, and comply with anti-spam laws such as CAN-SPAM and CASL. Every campaign email we send includes an unsubscribe link; contacts who use it are excluded from your future campaigns, and you may not re-add them without their consent.
• Handle requests from respondents or learners about their data. We will assist you in meeting them.

6. Acceptable use

You may not use WizMetrix to:

• Collect passwords, payment card numbers, government identifiers or other sensitive data through survey or quiz fields.
• Send unsolicited bulk email, phishing messages, or content that is unlawful, defamatory, harassing, infringing or deceptive.
• Probe, scan or overload the service, bypass plan limits or access controls, or interfere with other customers' use.
• Resell the service or present it as your own product without a written agreement with us.

We may suspend or remove content or accounts that violate these rules. Where practical we will notify you first and give you a chance to fix the problem.

7. AI features

The AI survey builder and AI response analysis generate text using a third-party model. Output can be inaccurate, incomplete or biased. You are responsible for reviewing anything the AI produces before you publish a survey or act on an analysis. Text you submit to these features is sent to the model provider only to produce the result and is not used to train models.

8. Third-party services and integrations

Webhooks, Zapier connections, custom sending domains and similar integrations send data to systems you choose. Your use of those systems is governed by their terms. We are not responsible for how they handle data once it leaves WizMetrix.

9. Availability and support

We work to keep WizMetrix available and fix problems quickly, but we do not promise uninterrupted or error-free operation and do not offer an uptime guarantee. Support is provided by email at support@wizprosoftware.com and through the Help page in the product. Enterprise plan requests are handled ahead of other queues. We may perform maintenance that briefly interrupts the service and will try to schedule it outside normal business hours.

10. Our intellectual property

WizMetrix, including its software, design, templates and documentation, belongs to WizPro Software and its licensors. These terms do not give you any rights in it other than the right to use the service. You may not copy, modify, reverse engineer or create derivative works of the service.

11. Privacy

Our Privacy Policy explains what we collect and how we use it, and forms part of these terms. For respondent and learner data you are the controller and we process it on your instructions.

12. Termination

• You may stop using the service and request deletion of your organization at any time by contacting support.
• We may suspend or terminate accounts that violate these terms, that are unpaid, or where required by law. We may also close accounts that have been inactive on the Free plan for an extended period after notifying the Owner by email.
• After termination we will delete Customer Content from production systems as described in the Privacy Policy. Request an export before closing your account if you need your data.

13. Disclaimer of warranties

The service is provided "as is" and "as available". To the fullest extent permitted by law, WizPro Software disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that survey results, grades or AI output are accurate or suitable for any particular decision.

14. Limitation of liability

To the fullest extent permitted by law, WizPro Software will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose, or one hundred US dollars if you have paid nothing. Some jurisdictions do not allow these limits, in which case they apply to the extent permitted.

15. Indemnity

You will defend and indemnify WizPro Software against claims arising from Customer Content, your use of the service in violation of these terms, or your failure to obtain consents required by law from respondents or learners.

16. Governing law and disputes

These terms are governed by the laws of the United States and of the state in which WizPro Software is organized, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us and attempt in good faith to resolve the dispute informally for at least 30 days.

17. Changes to these terms

We may revise these terms. The date at the top shows the current version. For material changes we will notify Owners by email or in the product at least 14 days before they take effect. Continued use after that date means you accept the revised terms.

18. Contact

WizPro Software
Email: support@wizprosoftware.com